TY - CHAP M1 - Book, Section TI - Emotion Dialogue in the Medical Encounter: When and How Often Does It Happen? A1 - Ruben, Mollie A. A1 - Stosic, Morgan D. A1 - Roter, Debra L. A2 - Schwartz, Rachel A2 - Hall, Judith A. A2 - Osterberg, Lars G. Y1 - 2021 N1 - T2 - Emotion in the Clinical Encounter AB - There is evidence from nonverbal behavior research that a face can never be truly expressionless, emotionless, or neutral. Even if you ask someone to display a neutral face, they may still be feeling underlying emotion that leaks out in their expression through what is called a microexpression. Or, years of emotion-laden experiences may remain on the face through wrinkles or lines that make it appear expressive. Even when young adults’ faces are in repose and deliberately “neutral,” the features themselves connote emotion.1 Similar to there being no truly neutral facial expressions, medical interactions can never be truly emotionless. Even if a doctor has a purely biomedical agenda or a patient only wants to know about the technical aspects of their diagnosis or treatment, they may still be feeling underlying emotion that leaks out in their verbal or nonverbal behavior. And even if on the surface what is being said does not appear to be emotional in nature, patients and doctors bring with them past experiences in medical interactions and in their personal lives that may impact how they feel, what they say, and how they behave. SN - PB - McGraw Hill CY - New York, NY Y2 - 2024/03/28 UR - hemonc.mhmedical.com/content.aspx?aid=1182526464 ER -